Thank you for subscribing to ShortDrama123. We hope you enjoy our curated selection of overseas English short dramas. We understand, however, that there might be circumstances under which you may seek a refund. This Refund Policy outlines our policies regarding refunds and the process for requesting a refund.
1. Subscription Cancellations
You can cancel your subscription at any time. If you cancel your subscription, you will still have access to the subscription until the end of your current billing period.
2. Eligibility for Refund
Refunds may be considered on a case-by-case basis. To be eligible for a refund, please ensure that:
- You have not violated any terms of use of our platform.
- You are within the first 3 days of your initial subscription or renewal.
- You have not extensively utilized the service during the current billing period.
3. Requesting a Refund
To request a refund, please contact our customer service team at [service@shortdrama123.com] with your:
- Name and email address used for the subscription.
- Subscription start date.
- Reason for requesting a refund.
All refund requests must be submitted within 3 days of the subscription start date or renewal date.
4. Processing Refunds
Once we receive your refund request, our team will review it to ensure eligibility. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.
5. Limitations
Please note that we may decline a refund request in certain situations, including, but not limited to, extensive use of the service during the billing period or evidence of fraudulent use.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Your continued use of the service after any changes indicates your acceptance of the new terms.
Contact Us
If you have any questions about our Refund Policy, please contact us
Company Name：Hong Kong Globalcard Limited
Company Address：UNIT 89, 3/F, YAU LEE CENTRE, NO.45, HOI YUEN ROAD, Kwun Tong Hong Kong
Email: service@shortdrama123.com